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Stewart,
Thank you for your responsiveness re the trouble I encountered. I did
receive the second basket Friday. Everything was perfect and my family is
still enjoying the contents.
As an aside, I'm impressed with your service recovery efforts. I work in a
service industry (airline) and appreciate that a proactive response to valid
customer concerns can do a world of good in retaining customers. I hope to
use your company in the future and will recommend it to others as well.
- Jim C.
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